Live Web Chat Service
Achieve faster response times, improve support, and generate leads with our online live web chat service for B2B Startups and Small Businesses.
Connect faster with prospects and customers
Did you know that the average customer service email response time is over 10 hours? This gives visitors time to look elsewhere for their goods and services. With an online live chat service, you can reduce the response time to under 3 minutes.
Our online live chat service for startups and small businesses delivers first-rate customer service and connects with your website visitors quickly so they don’t go and engage with your competitors.
Increase your pipeline
Turn a visitor into a hot lead by connecting with them in real-time.
Why an online Live Chat service?
Responding to a prospect in under 5 minutes increases the opportunity of connecting with them by 100 times. You are also 21 times more likely to get them into your pipeline.
As a startup or small business, you really cannot afford to miss those opportunities but we also know your time is precious, which is why our live business chat service is a must. It’s cost-effective and connects you with prospects and customers in real-time.
Why Tidio as our preferred Live Chat tool?
Tidio is by far the best and most flexible online live chat tool we have used that integrates seamlessly with WordPress. As well as the web and desktop versions, there is a great mobile app that enables you to stay in contact with customers wherever you might be.
We have had great success with Tidio engaging with website visitors for clients and turning conversations into leads. This is why we feel it makes the perfect live business chat solution for any startup or small business and why we continue to include it in our digital service package.
(Three Billboards has no affiliation with Tidio. Our views are based on experience).
%
faq’s answered by bots
%
reduction in support costs
24/7 customer support with AI Chatbots
We use AI Chatbots as the ‘first line of support’ to engage with visitors and direct them to the information they need. We have also had great success in generating leads directly from AI chatbots without any customer service agent involvement.
Chatbots can reduce customer support costs by 30% and can answer up to 80% of frequently asked questions. This is why it is a great solution for growing businesses that want to deliver good customer service but don’t have the resources or budget to monitor the chat 24/7.
Flexible customer service options
Some clients like to manage their own webchat service on their website and engage with visitors directly. However, others prefer to let us manage the chat and pass the leads on.
Whatever your preference is we can accommodate it. We can even do a hybrid approach where you manage the customer service questions whilst we take ownership of the prospects.
First-line support is a critical element in the startup phase of any company and we build an online live chat solution around how your business functions best for you.
We take responsibility
Online live chat services are a highly cost-effective way to grow your business, particularly when the budget is tight. But as your business grows, you need to adapt your customer service to grow with it.
This is why we take full responsibility for the installation and support of the online live chat service for B2B startups and small businesses.
All Services
Web Design & Development
Designing inspirational web designs for that ultimate User eXperience.
Search Engine Marketing
Increasing web traffic and lead conversions with targeted Ad campaigns.
Search Engine Optimisation
Increasing web traffic and lead conversions with organic searches.
Product Marketing
Designing and developing campaigns for specific target audiences.
Content Marketing
Generating engaging content to build trust and increase brand awareness.
Video Marketing
Making your brand more personable with easily digestible content.
Social Media Marketing
Amplifying your brand and its values through social media channels.
Live Web Chat
Achieving faster response times for improved support and new leads.
Email Marketing
Building a community around your brand with personalised content.
Live Web Chat Service
What We Can Do
- Install the online chat service
- Customise the look and feel
- Add welcome message
- Create out-of-office responses
- Build customised AI chatbots
- Manage and monitor the chat
- Initiate conversations
- Include leaving page message
- Train customer service reps
- Generate leads
- Install the online chat service
- Customise the look and feel
- Add welcome message
- Create out-of-office responses
- Include leaving page message
- Build customised AI chatbots
- Manage and monitor the chat
- Initiate conversations
- Train customer service reps
- Generate leads
Our role is to help you deliver a professional online communication service to support your customers and generate new leads.
Agile Digital Marketing
Are you a B2B Startup, or Small Business looking for rapid growth?
Frequently Asked Questions
Can we just request the Live Chat service?
I’m afraid not.
Our Live Chat service is part of the overall package for managing your Agile Digital Marketing strategy. All our services are interlinked to deliver the most cost-effective and responsive digital marketing strategy.
Our ethos is to help you grow, not deliver a standalone service.
Why only provide a complete Agile Digital Marketing service?
We only work with B2B Startups and Small Businesses looking to grow rapidly. Depending on where you are in your growth cycle will determine which services you need right now and in the future.
However, in the early stages of growth, it is vital that your go-to-market messaging is consistent across all services (web, content and communication). By taking responsibility for all your digital marketing activities we can guarantee clear and consistent messages to your target audience. It also means we can react at speed to any change in your business strategy.
Do I need to manage the Live Chat myself?
It is up to you.
We can train you on how to manage the service yourself or we can manage the service for you. We can even do a hybrid approach where you manage the support questions and we manage inbound leads.
Where can i find your package prices?
You can find our standard pricing packages here.
However, as we are an Agile Digital Marketing service, we tailor all packages around your specific needs and the budget you can afford.
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